Oduloyeope Kazeem Bolaji

Experienced Operations and Retail Manager

Igbogbo Ikorodu, NG.

About

Experienced Operations and Retail Manager with over a decade of progressive leadership in hospitality and retail sectors, driving significant revenue growth, operational efficiencies, and cost reductions across multi-unit environments. Proven ability to optimize processes, implement strategic initiatives, and enhance profitability, including saving ₦48,000,000 monthly and increasing daily sales from ₦1,500,000 to ₦7,000,000. Adept at team leadership, staff development, and ensuring high standards of service quality and compliance, consistently exceeding performance targets.

Work

PODS Hospitality Limited

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Revenue and Service Quality Manager

Ikoyi, Lagos State, Nigeria

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Summary

Currently managing revenue performance and service quality, driving significant cost reductions, sales growth, and operational standardization.

Highlights

Reduced utility costs from 3% to 0.45% of monthly sales by introducing workable templates and optimizing processes.

Decreased waste from 2.1% to 0.44% of monthly sales through improved inventory and process management.

Increased company sales by 68% year-over-year and boosted profit margin to 52% through strategic pricing, recipe development, and cost-cutting.

Designed and implemented the company's SOP handbook and training manuals, standardizing operations and enhancing efficiency.

Analyzed data and tracked KPIs to identify trends and opportunities, ensuring continuous improvement in revenue performance and service quality.

Atreos Retail Platform

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Area Operations Manager

Ikoyi, Lagos State, Nigeria

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Summary

Oversaw multi-unit retail operations, achieving significant revenue growth, cost reductions, and operational efficiencies across 5 outlets.

Highlights

Increased daily Average Daily Sales (ADS) across 5 outlets from ₦1,500,000 to ₦7,000,000, driving substantial revenue growth.

Implemented a 24-hour baking system, eliminating sales loss during operations and significantly reducing customer wait times.

Reduced utility costs by 8% and monthly sales wastage from 3.2% to 0.45% across all outlets through strategic operational improvements.

Boosted gross profit (GP) from 41% to 54% monthly by introducing a bulk buying system and reduced staff monthly LTO from 9 to zero.

Elevated 5 outlets to become the top-performing and most profitable among over 205, leveraging staff-oriented welfare initiatives.

SKCOOOKS

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Operations Manager (Remote)

Remote, Canada

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Summary

Managed remote operations, ensuring profitability, budget adherence, and strategic problem-solving for multiple stores.

Highlights

Undertook sound financial management to ensure multiple stores remained profitable and operated within budget constraints.

Ensured strict compliance with company policies and operational guidelines across all remote operations.

Provided creative and practical solutions to complex operational problems, enhancing efficiency and effectiveness.

Evaluated performance using key metrics and presented progress reports to senior executives, informing strategic decisions for expansion.

Bukkahut Hospitality Limited

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Area Manager

Lekki, Lagos State, Nigeria

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Summary

Managed multi-unit operations, driving profitability and efficiency across 5 outlets by implementing strategic controls and performance standards.

Highlights

Saved ₦48,000,000 monthly by implementing gas and diesel trackers, mitigating theft from both suppliers and staff.

Positioned 5 out of 22 outlets as the most profitable by setting rigorous standards and objectives, exceeding regional benchmarks.

Reduced wastage from 5% to 0.32% through the introduction of daily stock movement reports, optimizing inventory management.

Standardized brand operations and improved quality control compliance by implementing the first brand-wide SOP and conducting monthly team trainings.

Chicken Republic

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Restaurant Manager

Lagos, Lagos State, Nigeria

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Summary

Directed full-scope restaurant operations, driving business performance, profitability, and staff development for a retail store.

Highlights

Analyzed and planned restaurant sales levels and profitability, developing strategic marketing activities and promotional schemes.

Managed and motivated a team, overseeing recruitment, training, and performance appraisal to ensure high service standards.

Maintained stringent quality control, hygiene, and health & safety standards, ensuring operational excellence and compliance.

Coordinated daily restaurant operations, including menu planning, stock management, and financial reporting, to optimize efficiency.

Krispy Kreme, Coffee and Doughnuts

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Store Manager

Lagos, Lagos State, Nigeria

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Summary

Led store operations and staff, achieving a 15% sales increase and ensuring compliance with all regulatory and quality standards.

Highlights

Achieved a 15% increase in sales by developing and implementing strategic marketing and promotional activities.

Managed comprehensive store budgets, oversaw stock levels, and optimized ordering processes to ensure profitability.

Recruited, trained, and supervised a high-performing team, fostering a culture of compliance with health, safety, and hygiene regulations.

Improved overall business operations by proactively addressing customer inquiries and implementing process enhancements.

Bisto supermarket and Store

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Retail Manager

Abuja, Federal Capital Territory, Nigeria

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Summary

Managed comprehensive daily operations of a grocery store, focusing on staff leadership, inventory control, and enhancing customer satisfaction to meet store goals.

Highlights

Directed and guided grocery staff, assigning daily workloads and schedules to optimize operational efficiency and service delivery.

Implemented robust inventory control measures, significantly reducing overstock, low stock, spoilages, and damages.

Enhanced customer service standards and developed positive shopping experiences to drive consistent sales growth.

Ensured store compliance with merchandising standards and hygiene, maintaining clean, organized, and appealing product displays and facilities.

Cafe Bateel

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Shift Supervisor

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

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Summary

Supervised daily restaurant and food & beverage operations, ensuring high service quality, team performance, and operational efficiency.

Highlights

Oversaw daily operations of the food and beverage department, maintaining high service and product quality standards for customers.

Coached and directed a team of staff, fostering effective employee relations and achieving operational goals through leadership.

Managed stock forecasting and ordering processes, ensuring optimal inventory levels for food and beverage products.

Collaborated with the restaurant manager to achieve targeted store goals and uphold company grooming and uniform standards.

Cafe Bateel

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Coffee Barista

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

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Summary

Managed customer orders and ensured high standards of service and food safety as a Coffee Barista in a fast-paced environment.

Highlights

Prepared and served a wide range of coffee and tea beverages, consistently meeting customer preferences and quality standards.

Handled cash transactions and accurately recorded customer order information, ensuring financial precision.

Resolved customer complaints quickly and efficiently, enhancing customer satisfaction and loyalty.

Maintained strict adherence to food safety procedures, ensuring a hygienic and safe service environment at all times.

Education

Legend Hospitality School

Pretoria, Gauteng, South Africa
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Diploma Hospitality Management

Highfield Institute

Dubai, Dubai Emirate, United Arab Emirates
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Certificate HASCB

Zabeel International Institute of Technology and Management

Dubai, Dubai Emirate, United Arab Emirates
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Certificate Lean Management

The Polytechnic, Ibadan

Ibadan, Oyo State, Nigeria
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Higher National Diploma Statistics

The Polytechnic, Ibadan

Ibadan, Oyo State, Nigeria
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Ordinary National Diploma Statistics

.U.D Grammar School, Obantoko, Abeokuta

Abeokuta, Ogun State, Nigeria
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Secondary Education Senior Secondary School Certificate

Awards

First Store to Produce and Sell 4100 Loaves in a Day

Atreos Retail Platform

Acknowledged for leading the first Atreos Retail Platform store to set a new production and sales record of 4100 loaves in a single day.

Area with Highest Production and Sales of Bread

Atreos Retail Platform

Recognized for leading the area with the highest overall production and sales volume for bread products, showcasing market leadership.

Best Audit Results

Bukkahut Hospitality Limited

Awarded for achieving the highest audit results within Bukkahut Hospitality Limited, demonstrating superior operational management.

Best OSC (Operations for Standard for Compliance)

Food Concepts

Recognized for achieving excellence in operational standards and compliance within the Food Concepts framework.

Languages

English

Certificates

Fire Safety Compliance Certificate

Unknown

Food Safety and Policy Advancement

Unknown

Office Safety and First Aid

Unknown

Associate Member, Chartered Institute for Nigeria Economist

Chartered Institute for Nigeria Economist

Skills

Leadership

Team Leadership, Staff Management, Coaching, Mentoring, Employee Relations.

Operations Management

Retail Operations, Restaurant Operations, Multi-Unit Management, Process Improvement, SOP Development, Inventory Control, Stock Management.

Financial Management

Budget Management, Cost Reduction, Profitability Analysis, Revenue Generation, Cash Handling, Financial Reporting.

Sales & Marketing

Sales Growth, Marketing Strategy, Promotional Activities, Customer Acquisition, Product Recommendation.

Customer Service

Client Relations, Customer Satisfaction, Complaint Resolution, Multicultural Client Handling, Service Quality.

Compliance & Quality Assurance

Food Safety, Hygiene Standards, Health & Safety Legislation, Quality Control, Regulatory Compliance, Audit Management.

Strategic Planning

Critical Thinking, Decision Making, Target Setting, Performance Evaluation, KPI Tracking, Data Analysis.

Communication

Excellent Communication, Report Presentation, Stakeholder Management, Interpersonal Skills.

Time Management

Prioritization, Workload Management, Scheduling, Efficiency Optimization.

Projects

24-Hour Baking System Implementation (Atreos Retail Platform)

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Summary

Introduced and managed a 24-hour baking system at Atreos Retail Platform to maximize sales and improve customer experience.

SOP Development & Implementation (Bukkahut Hospitality)

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Summary

Led the development and implementation of the first Standard Operating Procedures (SOP) for Bukkahut Hospitality Limited, standardizing brand operations across multiple outlets.