PODS Hospitality Limited
|Revenue and Service Quality Manager
Ikoyi, Lagos State, Nigeria
Summary
Currently managing revenue performance and service quality, driving significant cost reductions, sales growth, and operational standardization.
Highlights
Reduced utility costs from 3% to 0.45% of monthly sales by introducing workable templates and optimizing processes.
Decreased waste from 2.1% to 0.44% of monthly sales through improved inventory and process management.
Increased company sales by 68% year-over-year and boosted profit margin to 52% through strategic pricing, recipe development, and cost-cutting.
Designed and implemented the company's SOP handbook and training manuals, standardizing operations and enhancing efficiency.
Analyzed data and tracked KPIs to identify trends and opportunities, ensuring continuous improvement in revenue performance and service quality.